Features — Platform / Admin

Internal tooling for the HireForGig team. Not customer-facing, but essential to launch — a marketplace without moderation and dispute tooling is not launchable at any real volume.

User & Content Moderation

• User management: search/view any account (creator or hirer), see full activity history, verification status, flags, and past disputes.
• Verification queue: review pending identity/audience verification submissions (see 07-trust-safety.md), approve/reject/request more info.
• Flag/report queue: user-submitted reports (fake profile, inappropriate content, harassment, suspected fraud) triaged by severity.
• Content moderation: review flagged profile content, portfolio uploads, and gig briefs for policy violations (prohibited categories, IP violations, adult content, etc.).
• Suspend/ban tooling: temporary suspension, permanent ban, with reason logging and (where applicable) fund-freeze coordination with 08-payments-escrow.md.

Dispute Resolution

• Dispute case management: every dispute opens a case with full context auto-attached — the brief, delivered content, message history, and payment status.
• Mediation workflow: structured steps (both parties submit their position → admin reviews → decision: release funds to creator / refund hirer / partial split) with an audit trail.
• SLA tracking: time-to-resolution targets, escalation for aging cases.
• Policy reference tooling: standard resolution precedents/guidelines so decisions are consistent across different admins handling cases.

Financial Operations

• Escrow oversight: view all funds currently held in escrow, by gig, with age (flags stuck/stale escrow that needs attention).
• Payout management: review and (if needed) manually intervene on payout batches; handle payout failures (bad bank details, etc.).
• Commission/fee reporting: platform revenue by period, by category, by hirer/creator segment — feeds directly into 06-business-model.md tracking.
• Refund processing: manual refund issuance for dispute resolutions or goodwill cases.
• Tax/compliance reporting: transaction records formatted for GST/TDS reporting obligations (India-first — see 08-payments-escrow.md).

Marketplace Health / Growth Ops

• Liquidity dashboards: active creators vs. active hirers, gigs posted vs. gigs filled, average time-to-first-pitch, average time-to-hire.
• Category/niche supply-demand view: which creator categories are oversupplied (competing for few gigs) vs. undersupplied (brands can't find creators) — directly informs supply-side acquisition/marketing priorities.
• Cohort retention: repeat-hire rate, creator reactivation, churn tracking for both sides.
• Search/discovery analytics: what filters/queries return zero results (signals missing supply or a taxonomy gap).

Content & Platform Configuration

• Category/niche taxonomy management: add/edit/merge creator categories as the platform's supply evolves.
• Featured/curated placements: manually feature top creators or noteworthy gigs (editorial control over homepage/discovery surfaces — also a monetizable placement, see 06-business-model.md).
• Platform-wide announcements/policy updates.
• A/B experiment configuration (Phase 2) for pricing, ranking, and onboarding flow tests.

Support Tooling

• Support ticket/inbox integrated with user account context (so support doesn't start from zero on every conversation).
• Impersonation/"view as user" mode (heavily audit-logged) for debugging user-reported issues.